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Quantity Variance Between Bill Item and EHR

Quantity Variances result when a Bill Item has a quantity different from the EHR Patient Record quantity. This can be resolved by reaching out to the vendor and clinical to determine which one is correct.

If you have determined that the wrong quantity was entered in the EHR patient record:

  1. Have Clinical update the quantity for the given item to the correct quantity in the EHR patient record.
  2. Re-verify the log or post an addendum to trigger an update in Casechek Bill Review.

If you have determined that the wrong quantity was entered on the Bill:

  1. Reject the Bill with a clear reason for rejection, including all necessary item details and correct quantity.
  2. The vendor rep will then correct the item and quantity.
  3. The vendor rep will re-submit the bill to trigger an update in Casechek Bill Review.


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